Terms & returns.

About these terms

Old Coast Road Brewery is operated by OLD COAST ROAD BREWERY PTY LTD (ABN 29 056 255 648), trading as OLD COAST RD BREWERY.

These terms cover the Old Coast Road Brewery website, our venue services and orders placed directly with us. Any booking or trade terms provided before you agree to a purchase also form part of that agreement. Nothing here excludes rights or remedies that cannot lawfully be excluded.

Our online store is for approved wholesale account holders. Submitting an application does not grant store access or permission to order. Our team reviews applications before approving access. Keep your account details secure and tell us if you suspect someone else is using them.

An invoice payment link is provided for payment of the specified invoice; it does not grant access to the wholesale catalogue or create an approved wholesale account. Keep personal payment links private and contact us if you are unsure whether a request came from us.

Alcohol & responsible service

The licensed premises operate under Producer’s Licence 6180113886. The licensee is OLD COAST ROAD BREWERY PTY LTD, at 1238 West Break Road, Myalup WA 6220, telephone 1300 792 106.

You must be 18 or older to buy or receive alcohol. We may request acceptable proof of age and decline a sale or delivery where the law requires it, including supply to a minor or an intoxicated person.

Wholesale account approval does not replace any liquor licence or authority your business needs. Tell us how the products will be used or supplied so we can confirm that the order is within our licence conditions.

Orders, prices & delivery

Check the products, quantities, delivery address, charges and applicable GST treatment in your quote or checkout before confirming an order. Payment and credit arrangements are those agreed for your account or that order.

Delivery availability, charges and an estimated timeframe will be confirmed for your order. Tell us promptly about an address error or delivery problem. Alcohol delivery remains subject to age checks, local restrictions and the conditions of our licence; an instruction to leave goods unattended cannot override those requirements.

If an item is unavailable or we cannot fulfil an accepted order as agreed, we will contact you to discuss a suitable alternative or refund for the unfulfilled part. We will not substitute a product without your agreement.

Gift vouchers

If you buy a paid gift voucher from us, it will be redeemable for at least three years from supply unless a lawful exemption applies. Any expiry date or no-expiry status will be clearly shown.

Before purchase, we will explain its value, expiry and use conditions. We do not charge prohibited post-supply fees such as activation, balance enquiry or inactivity fees. Voucher terms do not limit your rights under the Australian Consumer Law.

Your consumer rights

The Australian Consumer Law provides guarantees where a purchase qualifies as a consumer purchase. These rights are not limited by our returns process.

For a major failure with goods, you can choose a refund or replacement. Other remedies, including compensation for reasonably foreseeable loss, may also apply. For a minor failure, we have an opportunity to put it right within a reasonable time. Services also carry guarantees and remedies, including cancellation or compensation where the law provides.

A business can be a consumer too. Eligibility depends on the value, nature and purpose of the purchase. Goods bought for resale, or used up or transformed in production or manufacture, generally fall outside the consumer-guarantee provisions. A wholesale account alone does not decide your rights. Other legal and agreed contractual rights may still apply.

Something wrong with an order?

Contact us as soon as you notice damaged, incorrect or faulty goods. Include your order or invoice reference, what happened and photographs if available. If a product may be unsafe, stop using it and let us know.

We may need to assess the problem and will explain the next steps, including safe return or collection arrangements. Proof of purchase can take more than one form. Original packaging, an unused product or a report within seven days is not a condition of a valid statutory remedy.

Where a fault covered by consumer guarantees is confirmed, reasonable return costs are reimbursed. A refund will normally go back to the original payment method; store credit is an option only if you agree. Contacting us first helps us arrange the return, but does not remove your rights.

Change of mind & booking changes

We do not offer returns solely because you change your mind. This does not affect your rights if goods or services are faulty, unsafe, incorrectly described or otherwise fail a consumer guarantee.

For a table, function, event or mini-golf booking, check the cancellation and rescheduling terms shown before booking. Contact us promptly if your plans change. This page does not introduce a cancellation fee or replace the terms agreed for your booking.

An event enquiry is a proposal, not a confirmed booking or reservation. Dates, event suitability, capacity, facilities, production arrangements and any charges must be agreed with our team. Do not assume that a requested service or event arrangement has been included until it is confirmed.

Food allergies & dietary needs

Please tell our team about any food allergy or dietary requirement before ordering. Ask for current ingredient and allergen information, including for beer and other drinks. Menu descriptions and dietary symbols are a starting point, not a substitute for that conversation.

Ingredients, preparation and shared equipment can affect suitability. Our team will discuss the available information and preparation options with you. This does not reduce our responsibility to provide accurate allergen information or your consumer rights.

Questions & concerns

Contact our team about an order, booking or concern using the details below. Please include the relevant reference and the outcome you are seeking. If a consumer issue remains unresolved, Consumer Protection WA can explain the available next steps.

We may update these terms for future use of the website and future purchases. A later update does not retrospectively change an existing order or remove an accrued right.